Foreign Customer

  • Q1. I am a foreign customer, do you provide international pet transport services?

    Yes, we provide international pet air transport services for your pet dog, as well as quarantine documents and export customs clearance procedures required by your country, please contact us for more details.

     

  • Q2. How much is the price of pet international air transportation?

      Due to the global COVID-19 pandemic, at present, the air transportation fees for pets in various countries will change with the entry regulations and policies every year. Welcome to leave us a message and tell us which country you are from, and we will explain the detailed entry process and cost information to you.
     

  • Q3. What season is Taiwan Airlines opening international transport of snub-nosed dogs?

      Take China Airlines and EVA Air as examples, snub-nosed dogs are only allowed during December, January, February ,and March. After this period, the service will reopen in December of the same year.
     

  • Q4. I am a customer from Hong Kong. I want to buy a dog from you. What entry regulations and matters do I need to know?

    The following descriptions are for Hong Kong customers
    (Description does not apply to other countries)
    Since most Hong Kong customers are not aware of the regulations for dogs entering Hong Kong, they are explained in detail here. If there is any unclear place, please contact us, and we will give you the most detailed explanation.
      The conditions for entering Hong Kong for snub-nosed dogs are as follows:
    1. Take Taiwan Airlines as an example, snub-nosed dogs are only allowed during December, January, February ,and March. After this period, the service will reopen in December of the same year.
    1.  Hong Kong’s current pet entry regulations, dogs must be 5 to 6 months old before they can enter Hong Kong legally
       The above two conditions are indispensable and must be met at the same time before entry into Hong Kong can be arranged.
    If you are sure you want our French Bulldog, please be sure to book in advance. Do not forget the note above, as dogs must be six months old to enter Hong Kong, and air freight is only available in winter. Be sure to book your favorite dog in advance.
    Since dogs only need to be 5-6 months old to enter Hong Kong, our kennel will feed the dogs purchased by Hong Kong customers for up to 3 months free of charge and receive three shots of vaccinations. The vaccine card will also be sent to the customer. The dog will be charged a 3-month feeding fee during the 6-month follow-up period. For customers who book in advance, if the dog has been kept for more than three months, we still only charge three months of feeding fees.
    Dog fee + feeding fee + pet air transportation fee = total paymen

  • Q5. What countries are currently embargoed all year round about short-nosed dogs?

    IATA International Air Transport Association Regulations
    During the summer embargo
    Northern Hemisphere: 04, 05, 06, 07, 08, 09, 10, 11
    Southern Hemisphere: 10, 11, 11, 12, 01, 02, 03, 04
    Eleven countries in Southeast Asia have a year-round embargo on short-nosed dogs. The following countries are:
    Vietnam, Laos, Cambodia, Thailand, Myanmar, Malaysia, Singapore, Indonesia, Brunei, Philippines, Timor-Leste
    (Waiting for the end of the epidemic to resume the opening of the borders of various countries, countries originally listed as year-round embargoes or summer embargoes, have the opportunity to enter from a third country legally)
     

  • Q6. What payment methods do you accept?

    As per our company policy for international customers, we take 50% advance payment. The client must pay the full balance due before we arrange the pet transport of your dog. After the balance is paid, we will start arranging the export procedures and procedures for the dog.